Returns & Refunds Policy
Shipping Policy
Processing Time:
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Orders are processed within 1-2 business days.
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Orders are not processed on weekends or holidays.
Shipping Rates & Delivery Estimates:
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Standard Shipping: 1-2 business days.
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International Shipping: 10-20 business days.
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Delivery times are estimates and may vary depending on the destination and other factors.
Shipping Confirmation & Order Tracking:
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You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s).
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The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
SwedieS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
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SwedieS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
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Please save all packaging materials and damaged goods before filing a claim.
Returns & Refunds Policy
Order Cancellation:
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Orders can be cancelled before they are processed for shipment. Once the order is shipped, it cannot be cancelled.
Returns
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We accept returns up to 7 days after delivery.
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Returns are accepted only if products remain sealed and in original packaging.
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To initiate a return, please contact our customer support at swediescandy@gmail.com
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Customers are responsible for return shipping costs.
Refunds:
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Once we receive your return, we will inspect the item(s) and notify you that we have received your returned item.
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If your return is approved, we will initiate a refund to your original method of payment.
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You will receive the credit within a certain number of days, depending on your card issuer's policies.
